Question 1

What is BOUNND?

Accepted Answer

An instant valuation platform for diamond jewellery. Get a fair price, sell for cash, or trade for a lab-grown upgrade.

Question 2

What diamonds do you accept?

Accepted Answer

Natural diamonds 0.50ct and above, GIA certified or non-certified. Also diamond jewellery in gold or platinum settings.

Question 3

What do you NOT accept?

Accepted Answer

Lab-grown diamonds, cubic zirconia, moissanite, rough diamonds, black or brown diamonds, and anything under 0.50ct.

Question 4

Do I need a certificate?

Accepted Answer

No. You can enter your diamond details manually. Having a GIA, IGI, or HRD certificate speeds up the process.

Question 5

How is the price calculated?

Accepted Answer

Based on current market data factoring carat, colour, clarity, and cut. Our pricing engine applies transparent markup and fees.

Question 6

Are there any fees?

Accepted Answer

No seller fees or commissions. The price you see is the price you get.

Question 7

How fast do I get paid?

Accepted Answer

Funds are in your bank within 1-3 business days after accepting our offer.

Question 8

What currency are prices in?

Accepted Answer

Prices are quoted in GBP (British Pounds) by default.

Question 9

How does trading work?

Accepted Answer

Your natural diamond's value is applied toward a lab-grown diamond from our catalogue. You pay only the difference.

Question 10

Why trade for lab-grown?

Accepted Answer

Lab-grown diamonds are optically identical to natural. You can upgrade to a bigger or better stone at a fraction of the cost.

Question 11

What if my diamond is worth more than the lab-grown?

Accepted Answer

The balance can be refunded or credited toward another purchase.

Question 12

How do I send my diamond?

Accepted Answer

Choose free insured shipping (we send a prepaid label) or drop off in person at our London office.

Question 13

Is shipping insured?

Accepted Answer

Yes. All shipments are fully insured door-to-door. Items are opened on camera at our secure offices.

Question 14

What if I change my mind?

Accepted Answer

No obligation. Your item is returned free of charge, fully insured.

Question 15

Is selling online safe?

Accepted Answer

Fully insured shipping, items opened on camera, dedicated client manager, and free returns if you decline.

Question 16

How is my data protected?

Accepted Answer

All data encrypted in transit and at rest. OAuth-only authentication — we never store passwords.

Question 17

Who is behind BOUNND?

Accepted Answer

BOUNND is an established name in the diamond and jewellery industry.

Frequently Asked Questions

Getting Started